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Delivery

Do you deliver to my area?

We deliver to Surrey, East Hampshire and beyond. Click here to view our delivery locations.

How much is delivery?

Delivery is included for a load of logs. If you order a log store we have to add a charge for delivery based on your address. However, this delivery charge is waived if you have a load of logs delivered with the log store.

How long is the lead time?

We always aim to deliver within 2-3 working days. Delivery time can change quickly based on the weather or time of year. For example, if we are forecast for very cold weather or snow, the lead time can suddenly increase. We also usually get fully booked for Christmas a few weeks in advance. If our lead time is longer than you expected and you are going to run out of logs before your delivery, you can come and collect smaller quantities from our yard near Shalford (GU4 8HS).

What is the minimum order for delivery?

Minimum order quantity to qualify for delivery is one of the below options:

  • 1 load of logs,
  • 1 logstore,
  • 20 bags of logs, or
  • 10 bags of coal.

Smaller quantities can be collected from our yard.

Do you stack?

Unfortunately, we do not offer a stacking service.

How do I pay for my delivery?

For deliveries you can pay by card over the phone, cash / cheque on delivery or by Bank Transfer. Payment terms are payment upfront or on delivery. For log collections in the yard, you can pay by cash or card. Please note, we do not take AMEX.


Collection

Do I need to pre-order if I am coming to collect logs?

If you want to come and collect logs from the farmyard there is no need to pre-order. You can simply turn up and ask for what you want. Our opening times are Monday to Saturday 9am to 5pm.

How can I pay in the Yard?

For collections you can pay by cash, or card. Please note, we don’t take AMEX.

Where is your yard?

Our address is Hornhatch Farm, GU4 8HS. We are based on the A248 (New Road, Chilworth).

From Shalford direction; turn left into New rd, where it is sign posted as Dorking, Albury, Chilworth and we are the farm in front of you on the bend.

From the A25; Turn onto the A248 (Sherbourne) and follow the main road through Albury and Chilworth. As you are exiting Chilworth, you will follow some fields round to the left. We are on the left at the end of the fields.


General

Seasoned or Kiln Dried Logs?

Both can be used in open fires, woodburners and firepits. For more information to help you decide which is best for you click here.

How should I store my Logs?

If stored incorrectly, logs can gain moisture and therefore not burn as efficiently. To read/watch about storing your logs click here.

How much does 1 load of Logs weigh?

1 load of our logs is 1.2m3 loose filled. To give you an idea in log numbers, this equates to around 350 of the standard 8-9” sized seasoned logs. To find out why we don’t quote in weight and the difference between loose filled and stacked volume, click here.

How long are the logs?

Our seasoned logs can be cut to 8″-9″, 12″ or 15″.

Our kiln dried logs are a standard 10″.

Where do you source your timber?

Our timber is bought from sustainable sources such as the Forestry commission. We also try and source the timber as local as possible, such as Ewhurst, Dorking and Selhurst.

When Should I buy my logs?

In Europe, where log orders have traditionally been a lot more common, it’s customary to order in advance – 12 months is not uncommon.

It is now government regulation to have an average moisture content of 20% or below. Ordering in the summer helps keep the moisture content down, to ensure the best possible efficiency from your stove – at a much cheaper cost than kiln dried logs. For that reason, ordering your firewood in the summer can help you care for your logs more effectively.

Is it all hardwood?

Yes, all of the logs we sell are hardwood logs. The logs we sell are primarily Ash, Beech, Birch and Oak.

How long have the logs been seasoned for?

The logs have been seasoned for 14 to 16 months in total. They are left to season in lengths for 12-14 months and then the remaining seasoning occurs once the logs are split open and left in boxes. We only sell the logs when they are at a moisture of 20% or less.

Are you Woodsure Certified?

We are Woodsure certified. The relevant Woodsure logos can be found on the seasoned logs, kiln dried and kindling pages of our website.

How much wood do I need for one season?

This is a question which is difficult to answer as it is based on many differing factors, for example, the draw on your flue, the weather, how often you light the fire. On average, people burn 2 loads a season however, we do have customers who have 1 load every month and others who only have 1 load every 4 or 5 years.

Do you supply wood for pizza ovens?

Yes. Our pizza oven logs are 12″ in length and split thin to ensure you fire gets up to heat to cook a pizza in 90 second. Some of the new pizza ovens take smaller logs, for which, our ‘Victorian Logs’ work well.

Do you supply logs for Hobbit Fireplaces?

We sell ‘Victorian Logs’ by the bag or load. These logs are small enough to fit in Hobbit Fireplaces. Please specify that you would like ‘Victorian logs’ when you order or come into the yard.

We are now fully booked for deliveries before Christmas!

We do still have logs available for collection from our yard and are taking bookings for deliveries after Christmas.

Our usual opening times are Mon - Sat: 9am - 5pm

Christmas Opening Times are as shown in the picture!